FAQ
WHAT IS THE CANCELLATION POLICY?
Reservations will be secured with a 50% deposit.
If you cancel your reservation...
...30 days or more prior to your arrival date, we will refund the deposit minus a 5% fee.
... 0 to 29 days prior to your arrival the deposit will be non-refundable.
NOTE: If you cancel your reservation more than 180 days from the date your deposit was received, we will need to deduct $50 USD from your refund to cover the international wire fee.
COVID 19 CANCELATION INFORMATION
Unlike the unforeseen initial stages of the Covid 19 pandemic which caught us all off guard in the spring of 2020, planning anything, including travel during the pandemic is now a calculated risk for us all. Therefore our regular cancellation policy applies to all reservations. Thank you for your understanding.
HOW FAR IS THE PROPERTY FROM TOWN?
The town is about a 7-9 minute drive from the villas. It is about a 30-40 minute walk (not advisable at night). Please see our LOCATION tab.
DO I NEED TO RENT A CAR?
Yes! Since we are located off the beaten path, we HIGHLY recommend that you rent a car. There are very few taxis in town and we cannot guarantee their availability nor do we schedule them.
IS THERE A RESTAURANT OR BAR ON THE PREMISES?
No, there isn't. Restaurants and bars are located in town.
WHAT TIME CAN I CHECK IN?
CHECK-IN: 3:00 PM - 8:30 PM. We are sorry, but we cannot accommodate early or late check-ins.
CAN I WALK TO THE BEACH FROM THE VILLAS?
Yes, there is a dirt path down the hillside that leads over to the beach. It is about a 5-8 min hike.
CAN I SWIM AT THE BEACH ADJACENT TO THE PROPERTY?
La Poza beach, which is located below our property is NOT a swimming beach. It is gorgeous and great for taking long walks, but the currents are very strong and the waves crash directly on the beach. In fact, none of the beaches in Todos Santos are recommended for swimming.
HOW FAR TO THE NEAREST SWIMMING BEACH?
We recommend Cerritos Beach for swimming. It is located about a 15 minute drive south of Todos Santos along highway 19 at km 64. You will find a restaurant and beach equipment rentals there.
HOW FAR TO THE NEAREST SURF BREAK?
Cerritos Beach (15 min drive south of town off hwy 19) and La Pastora Beach (15 min drive north of town)
IS THE POOL HEATED?
Sorry but no. It can get pretty brisk in the winter months, but is perfect for the Summer!
IS THIS A KID-FRIENDLY PROPERTY?
Although we love little ones, guests must be 15 years or older.
IS THIS A PET-FRIENDLY PROPERTY?
Four-legged friends are awesome, but we do not accept animals of any kind.
WHAT ABOUT NOISE LEVELS?
Loud behavior or music is not allowed at anytime. Please help us maintain the peaceful atmosphere of our property. Quiet hours are observed from 9:00 pm to 9:00 am.
IS THIS PROPERTY WHEELCHAIR ACCESSIBLE?
We are so sorry, but no. This is a steep hillside property with many stairs. Our property is also not suitable for guests with mobility issues.
DO YOU OFFER WIFI?
Even though we do not have high speed internet, most of the time we can work and stream videos without issue. If the internet were to go out, our internet technician/supplier comes out to fix it. Due to the remoteness of our little town and how the signal can be affected by weather etc, we cannot guarantee that the internet won't go out and that the strength will be enough for what your work will require.
DO YOU PROVIDE DRINKING WATER?
Yes! You will find glass bottles with filtered water in your unit. You can refill them at our patio area above the pool. We also provide ground coffee, coffee filters, coffee condiments, salt and pepper.
DO YOU OFFER HOUSEKEEPING SERVICES?
Yes, twice weekly starting with stays of 4 nights. Please schedule with our receptionists.
CAN I HAVE GUESTS OVER?
Registered guests only please.