FREQUENTLY ASKED QUESTIONS
Room & Suites Map
WHAT IS THE CANCELLATION POLICY?
Reservations will be secured with a 50% deposit.
If you cancel your reservation...
...30 days or more prior to your arrival date, we will refund the deposit minus a 5% fee.
... 0 to 29 days prior to your arrival the deposit will be non-refundable.
NOTE: If you cancel your reservation more than 180 days from the date your deposit was received, we will need to deduct $100 USD from your refund to cover the international wire fee.
DO I NEED TO RENT A CAR?
Yes! Since we are located off the beaten path, we HIGHLY recommend that you rent a car. There are very few taxis in town and we cannot guarantee their availability nor do we schedule them.
WHAT TIME CAN I CHECK IN?
CHECK-IN: 3:00 PM - 8:30 PM. We are sorry, but we cannot accommodate early or late check-ins.
CAN I HAVE GUESTS OVER?
Registered guests only please.
HOW FAR TO THE NEAREST SURF BREAK?
Cerritos Beach (15 min drive south of town off hwy 19) and La Pastora Beach (15 min drive north of town).
IS THIS A KID-FRIENDLY PROPERTY?
Although we love little ones, guests must be
15 years or older.
WHAT ABOUT NOISE LEVELS?
Loud behavior or music is not allowed at anytime. Please help us maintain the peaceful atmosphere of our property. Quiet hours are observed from 9:00 pm to 9:00 am.
DO YOU OFFER WIFI?
Even though we do not have high speed internet, most of the time we can work and stream videos without issue. If the internet were to go out, our internet technician/supplier comes out to fix it. Due to the remoteness of our little town and how the signal can be affected by weather etc, we cannot guarantee that the internet won't go out and that the strength will be enough for what your work will require.
Storms, Hurricanes & Heat Waves
Excessive heat, rain, and wind may provoke electricity blackouts throughout the town. In case of a loss of city electricity, we switch to our backup generator which runs everything except for the air conditioners. During outages, the internet signal can be affected.
CAN I SWIM AT THE BEACH ADJACENT TO THE PROPERTY?
La Poza beach, which is located below our property is NOT a swimming beach. It is gorgeous and great for taking long walks, but the currents are very strong and the waves crash directly on the beach. In fact, none of the beaches in Todos Santos are recommended for swimming.
HOW FAR IS THE PROPERTY FROM TOWN?
The town is about a 7-9 minute drive from the villas. It is about a 30-40 minute walk (not advisable at night).
IS THERE A RESTAURANT OR BAR ON THE PREMISES?
We don't have a restaurant on-site. Our bar is currently closed but will be back soon!
CAN I WALK TO THE BEACH FROM THE VILLAS?
Yes, there is a dirt path down the hillside that leads over to the beach. It is about a 5-8 min hike.
HOW FAR TO THE NEAREST SWIMMING BEACH?
We recommend Cerritos Beach for swimming. It is located about a 15 minute drive south of Todos Santos along highway 19 at km 64. You will find a restaurant and beach equipment rentals there.
IS THE POOL HEATED?
Sorry but no. It can get pretty brisk in the winter months, but is perfect for the Summer!
IS THIS A PET-FRIENDLY PROPERTY?
Four-legged friends are awesome, but we do not accept animals of any kind.
IS THIS PROPERTY WHEELCHAIR ACCESSIBLE?
We are so sorry, but no. This is a steep hillside property with many stairs. Our property is also not suitable for guests with mobility issues.
DO YOU OFFER HOUSEKEEPING SERVICES?
Yes, twice weekly starting with stays of 4 nights. Please schedule with our receptionists.