The safety and well-being of our guests and employees is our top priority, and that commitment takes on special significance in light of the global outbreak of COVID-19.

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We are following required and recommended procedures and protocols of the local and Mexican government's  public health authorities.

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CHECK IN 

 

• All employees and guests are required to wear a face covering whenever they are in a business or within six feet of another person who is not a member of their family or household.
   

• All persons shall maintain a distance of at least six feet from others, except for household members, when possible.
   

• High-touch items such as pens and payment portals are disinfected after each use.
   

• The hotel has the right to cancel reservations for parties with symptomatic visitors.

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GUEST ROOMS AND HOUSEKEEPING

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• Guest rooms will be cleaned every three days unless you would prefer no cleaning.

  • We will coordinate the cleaning time with you so that there will be no contact between staff and guests. ​
     

• Clean towels will be delivered upon request.
   

• Unnecessary decorative items such as magazines, pens, note pads, throw pillows, and extra blankets have been removed from guest rooms.

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COMMON AREAS

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• The frequency of cleaning and sanitizing in all public spaces, with an emphasis on frequent contact surfaces, is increased.
   

• Hand sanitizer dispensers are positioned at key contact areas.

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