The safety and well-being of our guests and employees is our top priority, and that commitment takes on special significance in light of the global outbreak of COVID-19.

We are following required and recommended procedures and protocols of the local and Mexican government's  public health authorities.

CHECK IN 

 

  • All employees and guests are required to wear a face covering whenever they are in a business or within six feet of another person who is not a member of their family or household.
     

  • All persons shall maintain a distance of at least six feet from others, except for household members, when possible.
     

  • High-touch items such as pens and payment portals are disinfected after each use.
     

  • The hotel has the right to cancel reservations for parties with symptomatic visitors.

GUEST ROOMS AND HOUSEKEEPING

  • Guest rooms will be cleaned every three days unless you would prefer no cleaning.

    • We will coordinate the cleaning time with you so that there will be no contact between staff and guests. ​
       

  • Clean towels will be delivered upon request.
     

  • Unnecessary decorative items such as magazines, pens, note pads, throw pillows, and extra blankets have been removed from guest rooms.

COMMON AREAS

  • The frequency of cleaning and sanitizing in all public spaces, with an emphasis on frequent contact surfaces, is increased.
     

  • Hand sanitizer dispensers are positioned at key contact areas.

 

 

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